Even with social media, each site is a silo. So how do we get to personal, and "prove that a free customer is more valuable than a captive one?"
VRM (vendor relationship management) is one approach for us consumers, the reciprocal of and complimentary to CRM.
- manage our own health care data, eg. PHR (personal health records)
- "personal RFP" for my personal needs
- assert our own terms of service
- "Have governance of and by - and not just for - the people"
Need a "4th-party": someone who helps the buyer relate to the sellers (and their 3rd-parties).
Quote of the day: "We're all climbing up the volcano of Google and allowing their free software to wash over us." There is currently an advertising bubble, because it's all guesswork; we need this infrastructure to empower customers, and Google will take a hit when it crashes.
(Doc recommends the online comic "Gaping Point.")
(BTW, Doc never answered the question: "How do we prove that a free customer is more valuable than a captive one?")